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2008 Executive Recruiters Index
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Senior Director of Communications
Description: The Senior Director of Communications creates and executes strategic marketing, advertising and public relations initiatives for the museum and supervises all aspects of media relations. Copywrites for and leads the creation of marketing materials and oversees the current re-design of the website. Requires strong interpersonal, management, and supervisory skills; creativity, flexibility, resourcefulness; and the ability to effectively represent the museum with a broad range of constituencies. The Senior Director of Communications primary role is to generate attendance through marketing and public relations efforts.
Qualifications: A Bachelor’s Degree in marketing, journalism, business, or related field and a minimum of 7 years experience in marketing and public relations, with at least 5 years as a senior manager. Experience in a museum or other nonprofit cultural institution is strongly preferred.
Please send cover letter and resume to: hr@autrynationalcenter.org. For more information, please see http://www.autrynationalcenter.org.
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Director of Communications
The UCLA Center for Health Policy Research (Center) has an outstanding career opportunity for a Director of Communications. The Center is one of the nation's leading health policy research centers and the premier source of health policy information for California.
The Director of Communications will lead, direct and assume primary responsibility for all areas of communications, publications, and dissemination for the Center. He/she will coordinate these duties with and work as a member of the Center's senior management, and the California Health Interview Survey (CHIS) senior management.
Major responsibilities include:
ˆ Conceptualizing and executing the short- and long-term strategic planning and marketing strategies that serve to promote the mission of the Center
ˆ Developing and managing the dissemination of policy analyses and research findings and the overall public relations/communications media strategy for the Center
ˆ Managing four major components of the Center's communication and publications activities and expenses
ˆ The Center's publications program
ˆ Internet outreach
ˆ Media relations
ˆ Development of the dissemination and communications strategies for the Center's California Health Interview Survey (CHIS)

Qualifications:
ˆ Master's degree in communications or relevant discipline, plus five years professional experience in public health communications, preferred.
ˆ Demonstrated knowledge of principles and practices of public relations, media and governmental relations within an academic or non-profit setting.
ˆ Demonstrated experience in writing and/or editing feature articles and news stories about complex topics for general-interest audiences for newspapers and magazines.
ˆ Strong management, strategic planning and administrative skills, including at least three years relevant management experience supervising professionals and/or directing national/state PR, advocacy campaigns.
ˆ Public/media relations experience cultivating and maintaining relationships with a wide spectrum of individuals from statewide leaders to diverse community-based organizations.
ˆ Strong communication skills to collect and relay information with accuracy and diplomacy, including the ability to serve as a poised, articulate and professional spokesperson for the Center.
ˆ Demonstrated experience in web-based communication.
Compensation: Commensurate with experience. Excellent benefits. Equal Opportunity Employer.
How to Apply: Go to: https://hr.mycareer.ucla.edu, search Campus Job Openings, Req. #11521.
For more information contact Karen Markus (310-794-2216 or kmarkus@ucla.edu)
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The International AIDS Vaccine Initiative (IAVI) is a nonprofit scientific and charitable organization founded in 1996 whose mission is to ensure the development of safe, effective, accessible, preventive HIV vaccines for use throughout the world. IAVI's work focuses on four areas: accelerating scientific progress; mobilizing public support for AIDS vaccines through advocacy and education; encouraging industrial involvement in AIDS vaccine development; and working to assure global access to a vaccine. IAVI is a young, dynamic and mission-driven organization. The work environment, is fast-paced and intellectually stimulating, and is based on the good cheer and collaboration of its committed members.

Job Title: Manager, North American Communications
Location: New York, NY
Reports to: Director, Global CommunicationsPosition Summary:
The Manager will have primary responsibility for coordinating communication efforts in North America. The Manager will work with the Communications Team, the Senior Management Team and the President to develop and disseminate IAVI messages, to identify media opportunities and to work to effectively position IAVI through the U.S. and Canadian print and electronic media in support of the organization’s mission and objectives. Key Responsibilities:
• With the rest of the Communications team, promote IAVI news through such vehicles as press releases, op eds, letters-to-the-editor and briefings with journalists;
• Work with the Director of Global Communications to develop and constantly revisit key IAVI messages aimed at prioritized audiences, and measure the coverage these messages attract;
• Write and edit internally produced content, such as fact sheets, web content, reports and case studies;
• On an ongoing basis, maintain a working relationship with key reporters and manage a comprehensive, up-to-date list of all relevant media, including U.S. and Canadian, lay and scientific, print and electronic (including web);
• As part of the Communications Departments’ annual planning process, work with others within the organization to develop a strategic media plan;
• Work with the Director of Global Communications to develop and manage a team of IAVI internal and external spokespeople; work to develop their media skills;
• Work with others within the organization to proactively identify key media opportunities for the President and IAVI spokespeople;
• Work closely with IAVI’s in-country partners and staff to coordinate media outreach;
• When necessary, assist the Director of Global Communications and the Vice President of Communications to manage communications tasks overseas;
• Work with the Director of Global Communications, the Vice President of Communications and the Executive Office to schedule specific media activities for the President;
• With the Director of Global Communications, manage media outreach for all major conferences and meetings.
Experience and Skills:
The successful candidate will:
• Have at least 8 years of hands-on media work with a preference for both U.S. and international experience, with a total of 10 years in public affairs/external affairs experience required.
• Journalists interested in career change are encouraged to apply; knowledge of the workings of the U.S. government advantageous
• Possess an undergraduate degree, preferably in a related field, advanced degree advantageous
• Feel a commitment to IAVI’s mission;
• Have outstanding written and oral communications skills;
• Be comfortable working as part of a small team;
• Past experience communicating complex scientific information a plus
• Demonstrate the ability to manage multiple tasks simultaneously and work in a fast-paced, deadline-oriented environment;
• Think creatively and with long-term objectives
Salary:
Commensurate with experience.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities require by this job include close vision, distance vision, color vision, peripheral vision, depth perception and abilities to adjust focus
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
IAVI is an equal opportunity employer and encourages applications from diversity candidates.

Director of Communications
The Migration Policy Institute (MPI) is a nonpartisan, nonprofit think tank dedicated to the study of national and international migration and refugee policies. Effective communication of the institute’s research-based findings and policy proposals is an essential element of MPI’s work. We are therefore seeking a dynamic individual with experience in developing and implementing a comprehensive strategic communications plan.
Qualifications
The Director of Communications should ideally possess the following professional qualifications and personal characteristics:
* Minimum of a bachelor's degree with 5 to 10 years of experience or a master's degree with 3 to 7-plus years of experience in communications, public relations, journalism, or a related field
* A record of leadership in the development and implementation of a comprehensive communications program in a complex and intellectually charged work environment
* A demonstrated ability to develop and implement communications/public relations initiatives targeted to a variety of audiences
* A record of overseeing production of distinguished communications materials through print, broadcast, and electronic media
* An effective communicator and listener who possesses superior writing and editing abilities and meticulous attention to detail
* Superb organizational and interpersonal skills combined with the ability to diplomatically prioritize demands, and the ability to handle tight deadlines and multiple tasks
* Demonstrated skill in dealing with print and broadcast journalists, editors, bookers, and producers
* Ability to supervise and effectively manage staff and to marshal resources within an organization
* Familiarity with Microsoft Office
Preferred qualifications include:
* Expert understanding of and commitment to migration issues, policy and legislative formation process, and international systems;
* International experience, Congressional experience, and/or experience working with immigrant communities or on immigration and refugee issues;
* Track record of serving as an effective organizational spokesperson;
* Fluency in languages other than English; and
* Web design skills (HTML, Dreamweaver, Front Page); layout skills (InDesign, Quark); and familiarity with online constituent software (Kintera, Convio).
Key Responsibilities
The successful candidate for this position will:
* Together with the rest of the Senior Staff, develop a strategic communications plan and a framework for its implementation; lead and manage the plan’s implementation.
* Work with the President, Vice President, Directors, and program staff to craft and effectively communicate the institute’s message to the media, legislators, the policy community, and related research and advocacy groups. In this context, the Director of Communications will play a leading role in positioning the institute and in fostering a culture in which every employee plays a role in communicating the institute’s message.
* Collaborate with the Director of Administration and Finance to develop and manage the communications budget.
* Supervise on a daily basis the Communications Coordinator, Events Manager, Migration Information Source Editor, Publications Editor, and communications interns.
* Work with program staff at the outset of a project to help conceptualize appropriate media and other outreach strategies.
* Manage the design, writing, and production of the Annual Report and all other promotional materials and contribute to written materials produced by the institute, including Policy Briefs, Insights, reports and books.
* Draft content for and oversee updates to institutional Web site and manage E-communications.
* In collaboration with program staff, draft media materials, including press releases, media advisories, press kits, and talking points.
* Develop and maintain productive contacts with international, domestic, and regional media, and proactively seek media coverage, including creating opportunities for the President, Vice President, Directors, and program staff to connect with the media.
* Manage and delegate all incoming press inquiries, provide media advice to the program staff, and organize media-training sessions.
* Work with senior staff to ensure that fundraising materials are compatible with the overall communications strategy.
* Fundraise for communications when appropriate and draft text on communications accomplishments for proposals and grant reports.
* Oversee the effective use of software, databases, and subscription services to maintain and expand the organization's media and constituent databases.
* Coordinate with communications staff of partner organizations in joint activities.
* Review, research, and update news media and public outreach policies.
* Stay current on communications technologies and apply as appropriate.
To Apply:
Interested candidates should send a cover letter, resume, writing sample and salary expectations to hr@migrationpolicy.org.
Please reference “Director of Communications” in the subject line and include a line about where you heard about this position. Hard copies may be sent to:
HR Manager
Migration Policy Institute
1400 16th St NW Ste 300
Washington , DC 20036
Applications will be reviewed on a rolling basis; early applications are encouraged. Due to the large number of applicants, only those being considered for the position will be contacted. No phone calls please.
Salary is commensurate with experience. MPI offers an excellent benefits package.
The Migration Policy Institute is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, sexual or gender orientation, religion, or physical ability.
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KPMG LLP, the audit, tax and advisory firm (www.us.kpmg.com), is the U.S. member firm of KPMG International. KPMG International’s member firms have 113,000 professionals, including more than 6,800 partners, in 148 countries. We offer our clients industry insights and a multidisciplinary range of services. We are currently seeking an Internal Communications Manager to join us in our Montvale office.
Responsibilities:
• Work directly with Human Resources (HR) leadership and offer tactical advice on promotions and internal communication plans related to HR initiatives, policies, and processes
• Manage HR communication efforts, including providing communications support to HR Directors in an informative, promotional, and personalized context
• Cultivate proactive communication plans and well thought-out traditional and e-business resolutions that help ensure a constant flow of HR-related information to various internal audiences
• Develop internal article concepts, as well as, write and edit clear, compelling communication for HR-related news and information to be shared with Area Communication Directors
• Manage the process of applying for awards on an annual basis, including writing national award applications, as well as, stay current on new awards and make recommendations
• Assist the Director of HR Communications with developing and implementing effective programs that are people-centric and business smart to drive the “Employer of Choice” goals
• Work closely with HR Directors to plan and execute complex communication plans that support firmwide, national, and local HR business initiatives
• Team with HR Senior Associates and Associates in order to implement sound procedures to help ensure Brand and Regulatory Compliance guidelines are adhered to
• Offer project management support to HR Directors and the Director of HR Communications during the development and implementation of major HR initiatives
• Supervise multiple separate and/or integrated projects
• Provide Director with miscellaneous communications support, as needed
Qualifications:
• Bachelor’s degree in Communications or Journalism from an accredited college/university
• Seven years of demonstrated writing experience in a fast-paced environment dealing with executive-level communications and critical business issues
• Corporate experience
• Experience working with internal and external vendors
• Able to successfully interact with various levels of management including Partners and Directors
• Excellent organizational and facilitation skills
• Able to work with a large team and keep members informed of project statusKPMG offers and supports flexible work arrangements as well as part-time schedules. We also offer a comprehensive compensation and benefits package.
Interested? We strongly encourage you to apply online at www.kpmgcareers.com and search for requisition 15798 or click the job link below.
No phone calls or agencies please.
KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V.
© 2007 KPMG LLP, a U.S. limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.
Member Communication & Marketing Specialist

Nursing membership association is seeking bright, detailed oriented individual to increase the Association’s member retention and acquisition rates by providing essential support for membership promotions and communications, conducting ongoing analysis of member churn and retention rates, expanding member communications, and supporting sections and chapters in their member retention and acquisition efforts. Primary responsibilities will include day-to-day management of such member communications vehicles as monthly member e-newsletter, biannual newsletter and regular emails. Assist in planning, developing and deploying member acquisition and retention activities. Manage the member-get-a-member program. Responsible for the up keep of member-related website content. Assist with development and production of member materials which includes applications, renewal notices, brochures and new member kits. Qualified candidate must have excellent writing and project management capabilities. A Bachelor’s degree and at least 2 years of membership marketing and communications experience that includes demonstrated ability to improve membership retention and acquisition, substantial work on membership marketing campaigns; membership communications experience in the form of newsletter, email and/or magazine writing and production; comfortable with website editing programs and creating and posting content for websites; superior customer service skills; motivated to succeed and improve; self-directed. Demonstrated ability to remain flexible, manage multiple priorities and stay highly organized especially with high volume, numerous details and often under tight deadlines. Experience with Excel and PowerPoint a must; knowledge of HTML, iMIS and basics of PhotoShop extremely helpful. Submit resume indicating salary requirement to Manager, HR, AWHONN, 2000 L Street, NW, Suite 740, Washington, DC 20036 or fax resume (202) 728-1864 or email recruitment@awhonn.org. Salary range $40,000 - $45,000.
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Director of Customer Service Outreach
Purdue University
Information Technology at Purdue
West Lafayette, IN 47907

Under the guidance of the Associate Vice President for Customer Relations, the Director of Customer Service Outreach (CSO) will design, plan, implement and execute a strategic plan for Video and Multi-media Production, Communications, ITaP shopping and Departmental Relations coupled to the strategic plans of ITaP and Purdue University. Provide operational oversight of these units including budgeting, resource planning and creation of policy, procedures, and standards. Consult with customers to discuss services provided, marketing, cost modeling, initiate assessment process and creation of service level agreements. Collaborate with all business unit leadership, vendors, and central IT organization to ensure CSO is meeting and exceeding expectations. Provide overall leadership and direction to the staff. Work with ITaP leadership to identify and eliminate barriers to providing ITaP marketing and outreach activities to promote the ITaP organization and its services.

Minimum Requirements:

Required:
* Bachelor's degree.
* Seven or more years of progressively responsible experience in managing staff engaged in video/multi-media production or communications.
* Consideration will be given to an equivalent combination of related education and required work experience.
* At least 5 years experience at the management level.
* Proven management ability and professional growth, demonstrated through advancement to increasingly more responsible positions.
* Strong leadership, administrative and interpersonal skills.
* Excellent verbal and written communication skills.
* Familiarity with web environments.
* Proven experience at a manager or above level in marketing and promoting products and/or services.
* Ability to effectively communicate with a diverse external constituency including University faculty, administrators and representatives of the national media, government, industry and funding agencies.

Preferred:
* Advanced degree.
* Budget management experience.
* Ability to develop funding opportunities.

Purdue University has an excellent benefits package including:
* Comprehensive insurance program with many options to suit diverse needs
* Reduced tuition for employees, their children and their spouse
* Generous paid timed off: 22 vacation days, 3 personal days, 10 paid University holidays and generous paid sick leave
* Employer-funded retirement plans with no required contribution from the employee. Purdue University contributes an amount equal to 11% of the first $9,000 of salary and 15% of annual pay over $9,000. Employees may be vested immediately.
* Flexible spending accounts for health care and dependent day care
* Discounts at many local and national retailers including but not limited to: restaurants, movers, doctors, health clubs, Purdue Athletic events and apartment complexes.
* And much more

For consideration submit resume and apply online at: http://purdue.taleo.net/careersection/wl/joblist.ftl?lang=en&portal=10140480283 (Job Number: 0700203)

A check of criminal conviction records will be made for employment in this position.

Purdue University is an Equal Opportunity/Equal Access/Affirmative Action Employer committed to achieving a diverse workforce.
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POSITION DESCRIPTION
DEPUTY EXECUTIVE DIRECTOR FOR COMMUNICATIONS
The Drug Policy Alliance has an immediate opening for a Deputy Executive Director for Communications to lead its expanding public education and social marketing initiatives. This is a new position that will harness the organization’s various communications functions behind a new strategy for attitudinal, cultural and policy change.
Drug Policy Alliance
The Drug Policy Alliance (DPA) is the nation's leading organization seeking to dramatically alter drug policy here and around the world. DPA fights for drug policies based on science, compassion, health and human rights. The work is grounded in the principles of harm reduction, an approach that seeks to minimize the negative consequences of both drug use and drug policies. DPA’s work encompasses a wide array of policy issues, including:
* Sentencing reform and alternatives to incarceration
* Harm reduction (HIV, hepatitis C and overdose prevention)
* Marijuana decriminalization, medical marijuana
* Drug education, teens and drugs
* Race and the drug war
* Effective drug treatment
* Civil liberties and rights
* International drug control
* Alternatives to prohibition and pragmatic steps for ending the drug war
In the last 12 years, DPA has expanded from its New York headquarters to include eight offices, 46 staff, 26,000 dues-paying members and over 100,000 online subscribers. It has a growing track record of success at the local, state, and federal levels and is increasingly visible in prominent media and important policy circles. (For more information contact www.drugpolicy.org)
The Position
The Deputy Executive Director for Communications will create and lead a comprehensive communications, marketing, and brand-building program to promote DPA and its mission, communicate its policy agenda, and enhance the organization’s visibility and image among key stakeholders.
Working closely with the organization’s Executive Director and founder, Ethan Nadelmann and other staff, the Deputy Executive Director for Communications will unite DPA behind effective messages and themes and focus its considerable resources for maximum impact. The Deputy Executive Director for Communications is the keeper of the integrity of DPA’s brand, vision and voice across all advocacy activities. She or he will also work closely with strategic partners and consultants to build productive relationships and expand DPA’s influence by leveraging outside resources.
The Deputy Executive Director for Communications will serve on DPA’s management team and will provide leadership to a talented staff of nine professionals with expertise in media relations, web-based advocacy, publications and the world’s largest special library devoted to drug policy issues. Oversight of a $2 million communications budget is anticipated.
PRIMARY RESPONSIBILITIES:
Primary responsibilities include:
* Creating and uniting DPA behind an overarching strategic communications plan that will guide its work and provide the discipline needed for greater results.
* Exploiting evolving opportunities to advance DPA’s agenda, designing and managing creative, issue-based campaigns, ensuring that DPA’s agenda is persuasively framed for multiple and diverse audiences and effectively garnering earned and paid media from a wide range of existing and emerging media channels.
* Ensuring consistency of message among DPA spokespeople.
* Overseeing relationships with broadcast, electronic and print media to build understanding of DPA’s work and policy positions, encourage recognition of DPA spokespeople, and promote coverage of DPA activities.
* Managing the writing, design, production and distribution of all print and electronic publications.
* Coordinating DPA’s representation at regional, national and international conferences, symposia and other events.
* Overseeing the design, production, promotion and sale/distribution of DPA literature and merchandise.
* Managing and mentoring program staff and overseeing budgets for all DPA communications functions.
* Training staff on communications strategies, key messages and use of materials.
Qualifications
The ideal candidate will have:
* Minimum of 10 years experience in communications, public relations, or marketing, preferably with an effective, visible advocacy organization or public campaign.
* Track record of success in creating successful strategies and messages.
* Experience generating media coverage for policy issues and a proven track record of packaging ideas and pitching and placing stories in local and national media outlets, including online venues.
* Enthusiastic support for DPA’s agenda and a strong commitment to social justice.
* The Deputy Executive Director for Communications must demonstrate passion for social justice and commitment to the issues DPA addresses.
* Strong leadership abilities and experience managing senior staff and consultants.
* Excellent writing, speaking and analytic skills; the ability to explain and interpret complex issues to the public.
* Demonstrated ability to communicate with multiple target audiences, sometimes translating dense subject matter into accessible and compelling language.
* Strong interpersonal skills, flexibility, creativity, curiosity and a good sense of humor.
* Bachelor’s degree or equivalent educational attainment preferred.
Compensation
DPA offers a competitive salary, based on experience, and a benefits package including health, dental, vision, long-term disability and life insurance; a generous 403(b) plan; and four weeks paid vacation.
DEADLINE
Applications will be reviewed immediately and will be accepted until the position is filled.
APPLICATION PROCESS
Please submit a cover letter with your resume and salary requirements to Michael Nemec at mnemec@douglasgould.com. Selected candidates will be invited to submit writing samples, documentation of media placements and references during the second phase of the search.
You may also apply by postal mail to:
DPA Search
c/o Douglas Gould and Company
145 Huguenot Street, Suite 312
New Rochelle, NY 10801
Drug Policy Alliance is an Equal Opportunity Employer. Women, people of color, and people with disabilities are encouraged to apply.
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VP, Product Management, Banking Services
Job Brief:
This position is responsible for directing the work of the Product Management team overseeing a portfolio made up of traditional consumer banking and other related financial products (checking, savings, credit card, insurance etc.) This does not include student loan products. This product portfolio makes up a significant portion of the overall offering which represents FMC’s student centric strategy. Delivery of these products is through FMC’s banking division, UFSB. The portfolio is made up of both products proprietary to FMC and those licensed from or offered on a private label basis through other providers. The role of product management is to oversee, in collaboration with other areas, the definition of the required portfolio of products, establish product design requirements, oversee design implementation, set pricing for those products and provide support to delivery areas on product knowledge. This is an ongoing process. The Product Management team is accountable for the performance of this portfolio of products in capturing and retaining profitable customer relationships. This requires that the product set be very competitive with competitor offerings, designed and delivered with a strong emphasis on a distinctive customer experience, as it is the customer experience which is the foundation of our value proposition.
Essential Functions:
* Develop and implement a detailed business plan for a portfolio of competitive product offerings for targeted segments
* Develop and deploy product pricing strategies and models to maintain competitive pricing and consistency with agreed upon performance objectives
* Work closely with business partners and external suppliers for development and maintenance of the product portfolio
* Ensure the achievement of agreed upon performance goals utilizing a balanced scorecard approach
* Collaborate closely with Finance and other critical partners to ensure that balance sheet objectives and risk profile for the company are met
* Collaborate closely with Legal and Compliance to ensure that our products are designed and delivered in a manner consistent with regulatory requirements and sound business practices
* Continuously improve the competitiveness of our product portfolio to improve revenue and contribution levels while also improving the overall customer experience
* Manage vendor relationships that deliver product functionality
* Provide sales and service support materials for all our products
* Integrate industry best practices into every deliverable to build customer loyalty and advocacy
* Collaborate closely with Marketing and other vital partners to create and preserve profitable customer relationships
* Leverage analytics to refine product design and pricing, calibrate goals and rigorously track, control and report results
* Communicate effectively with stakeholders and partners to maintain relationships and remove obstacles
* Translate broad strategies into clear objectives and practical action plans for direct reports as appropriate
* Effectively evaluate and manage employee performance through on-going feedback, calibration, and utilization of the performance management process
* Act as an ambassador and advocate for the bank in all internal and external settings
Marginal Functions
* Provide input and guidance to other areas on current product usage, competitor trends and best practices
* Act as a team participant on related programs and initiatives such as new delivery capabilities
* Provide input and guidance on vendor assessments, potential alliances and acquisitions
Requirements
* Bachelor’s degree in related field, Master’s or higher preferred
* 7+ years of senior level management experience in the banking industry
* 5+ years of experience in product management
* Strong financial acumen and knowledge of finance principles as applied to the financial services sector
* A solid knowledge of marketing concepts and practices
* Business, technical, and cross-functional savvy to solve complex problems and make timely decisions
* Sound business judgment as evidenced by the ability to set priorities and plans and drive results
* The ability and passion for creating leading-edge and innovative capabilities
* Demonstrated ability to manage to a superior customer experience
* Proven experience in leading and participating in cross-functional teams
* Excellent verbal and written communication skills, with the ability to communicate and champion change.
The salary is commensurate with experience. Candidates can apply directly to our website at www.firstmarblehead.com and list Communications Roundtable as the source so that it can be appropriately tracked.
---------------------
VP, Online Channel Management
Job Brief:
The primary channel through which customers of UFSB and potential partner companies access the organization is through an online “portal” (internet and mobile). This portal is used by prospective and current customers to acquire information when shopping for a new service, apply for and open accounts, transact business, contact us and acquire or share a wide range of information. As this is the primary delivery vehicle for students, our target market, our business strategy calls for this channel to deliver a rich set of features, a distinctive customer experience and to employ the best and most suitable of contemporary capabilities and business practices. The role of the Online Channel Manager is to manage the design, development and ongoing operation of this critical channel. This individual will be responsible for overall leadership and management of the group that oversees USFB’s online offerings such as online banking, bill payment and other payment types, personal financial management products and services, account applications and fulfillment. This individual also partners and collaborates closely with the manager of the customer contact center to create a highly integrated and rich customer experience. Key responsibilities include working collaboratively with other leaders to create strategy, set direction and manage the tactics for the channel, while overseeing all major functions of the organization including sales and marketing, content management, technology, business development, performance management, human resources and legal affairs. This individual will be accountable for the performance of the online channel, developing new revenue sources, optimizing channel efficiency and pursuing and maintaining external relationships with other entities and service providers. The ability to manage across the organization utilizing influential leadership skills is essential.
Essential Functions:
* Develop, implement and frequently update a detailed business plan for the online channel
* Stay current with detailed knowledge of contemporary technologies and business practices in the virtual world
* Work closely with business partners to define and continuously evolve our overall business strategy and the strategy for the internet
* Oversee tactical implementation of the business strategy and goal attainment against mutually agreed objectives
* Ensure the achievement of agreed upon performance goals utilizing a balanced scorecard approach
* Continuously improve the online offering of UFSB to improve revenue and contribution levels while also improving the overall customer experience
* Integrate usability best practices into every deliverable to build customer loyalty and advocacy
* Build and/or deploy capabilities and practices to allow for a personalized online experience
* Collaborate closely with Marketing and other vital partners to drive new and existing clients to the site
* Manage the online channel to maximize operational efficiency within the guidelines and principles of our business strategy
* Leverage analytics to refine performance expectations, calibrate goals and incentives and rigorously track, control and report results
* Communicate effectively with stakeholders and partners to maintain relationships and remove obstacles
* Translate broad strategies into clear objectives and practical action plans for direct reports as appropriate
* Effectively evaluate and manage employee performance through on-going feedback, calibration, and utilization of the performance management process
* Act as an ambassador and advocate for the bank in all internal and external settings
Marginal Functions
* Provide input and guidance to other areas on current practices and trends in the virtual world
* Act as a team participant on related programs and initiatives such as new product development
* Provide input and guidance on vendor assessments, potential alliances and acquisitions
Requirements
* Bachelor’s degree in related field, Master’s or higher preferred
* 7+ years of senior level management experience in the financial or other B to C services industry
* 5+ years of experience in online management or development
* Possess overall business, technical, and cross-functional savvy to solve complex problems and make timely decisions with an ability to understand key financial and performance metrics
* Sound business judgment as evidenced by the ability to set priorities and plans and drive results
* Demonstrated knowledge of contemporary technologies and practices in the online world
* The ability and passion for creating leading-edge and innovative capabilities
* Demonstrated ability to manage to a superior customer experience
* Proven experience in leading and participating in cross-functional teams
* Excellent verbal and written communication skills, with the ability to communicate and champion change.
The salary is commensurate with experience. Candidates can apply directly to our website at www.firstmarblehead.com and list Communications Roundtable as the source so that it can be appropriately tracked.
Senior Account Manager
ORG. TYPE: Social Service/Public Relations
LOCATION: New York, NY
SALARY: $60K- $85K
RESPONSIBILITIES:
The Senior Account Manager will be responsible for creating fully integrated strategic communications campaigns for the organization’s clients. S/he will secure consistent and quality media placements on the local, regional, and national level; and will cultivate and maintain relationships with media contacts. The Senior Account Manager will write and edit media and marketing materials, prepare briefing materials for interviews, and design and coordinate events. S/he will develop press lists, monitor periodicals, and provide media training for the organization’s spokespeople. Additionally, s/he will play a role in securing new business and develop new accounts and campaigns with existing clients. The Senior Account Manager will maintain a presence in the New York and nonprofit communities by attending events and speaking at conferences.

QUALIFICATIONS:
This position requires a Bachelor’s Degree and 4+ years of experience in public relations or nonprofit communications, with a proven track record of successful media placements. The candidate must understand public policy issues and be familiar with public relations and political advocacy communities on a local and national level. S/he must be conversant with social marketing concepts, possess exceptional oral and written communication skills, and be comfortable communicating persuasively to the media and government agencies. The candidate must be diplomatic and of the highest integrity. Knowledge of progressive social issues and a solid understanding of reproductive rights are required. Supervisory experience is preferred. Non profit and for profit candidates are encouraged to apply.

If you are interested in pursuing this career opportunity, please send a cover letter and resume to hshohet@nonprofitstaffing.com or register at www.nonprofitstaffing.com and apply to job number 8372. Thank you.
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